Partner terms

Partner terms: NGOs, clinics and sponsors

These terms apply to every NGO, clinic and sponsor account on signandtalk.com, in addition to our general terms of service and privacy policy. Three sets of rules everyone shares, then one short section for each kind of partner. They exist to protect the learner — read them as a promise you are making to the person whose practice you will see.

Last updated 7 September 2026
Published by Vinxign Media Private Limited

Pre-launch review notice

This document describes how Sign & Talk is built and operated today. It is written for learners and guardians in plain language. It is not legal advice. If you need advice about your rights, consult a qualified lawyer. Questions about this product: devesh@vinxign.com.

Who these terms are for, and how you accept them

NGO partner: A registered non-profit — trust, society or Section 8 company — that receives or buys activation keys and hands them to learners. An NGO may also create learner logins and receive keys donated by sponsors.
Clinic partner: A doctor, speech-language therapist, audiologist, school for the deaf, hospital department or rehabilitation centre that follows a learner’s practice after the learner approves it, and may buy and hand out keys.
Sponsor: A person, company, CSR programme or foundation that pays for learners: buys activation keys, hands them out or donates them to a verified NGO.
Learner: The person practising in Sign & Talk. Learners are identified to partners only by an 8-digit public id.
Activation key: A one-time code that gives one learner one plan for a fixed length of time. A key is not a subscription, not a voucher for money, and not transferable once used.
Report: The privacy-safe practice summary: attempts, sessions, scores, trends and the sounds practised. It never includes a name, contact detail, device, location or audio.

By continuing, you agree

When you tick the box and continue at the end of registration — and each time you buy, receive or hand out keys — you accept these terms, our terms of service and our privacy policy. We record the date, time and version you accepted. If you accept on behalf of an organisation you confirm that you are authorised to bind it; if you are an individual sponsor you accept personally. If you do not agree, do not continue and do not use the portal.

Where a rule below applies to only one kind of partner it says so. Everything in “Rules for every partner” applies to all three.

Rules for every partner: your account and verification

Everything you tell us must be true and current: legal name, type of organisation, registration number, address, contact person, and the website of the organisation. Correct it in your portal when it changes. A false or borrowed identity ends the account and any keys issued under it.
A website is required for an NGO. Give the organisation’s own live website (not a social-media page), because we use its domain to check that you are who you say you are and to agree the e-mail addresses your learner logins may use. A company or clinic should give one where it has one.
Verification (KYC). Before an organisation can buy or receive keys we check its papers — registration certificate, PAN, and for clinics a professional registration or licence number. We may ask for more, and we may refuse. Verification is a check of the documents you gave us. It is not an endorsement, a certification, or a recommendation of your organisation, and you may not describe it as one.
One account per organisation, one person responsible for it. Do not share portal sign-in details. Tell us at once if you think someone else has access.
Staff may issue keys to your account free of charge, or against money you paid straight into our bank account. Keys issued this way are still governed by these terms, and free keys may be revoked if they are sold, published or handed out in breach of them.
Your logo. If you upload a logo and tick “show us on the Partners page”, you confirm you are entitled to let us display it, and you allow us to show it on signandtalk.com while your account is verified. Remove it, or untick the box, and we stop. We may decline or remove any logo.

Rules for every partner: activation keys

A key is a one-time purchase of a plan for one learner, not a subscription. Nothing renews and nothing is charged again. The clock starts when the learner activates the key, not when you bought it. Unused keys expire on the date shown in your portal.
Region and currency. Keys bought in Indian rupees work only for a learner whose account is in India. Keys for learners outside India are priced and paid in US dollars and work anywhere. A rupee key will not activate abroad, and we do not exchange one kind for the other after purchase. Check the region before you pay.
One key, one learner. Give each key to a learner or their guardian, privately. Do not publish keys on a website, a group chat or social media, do not sell or barter them, do not offer them as prizes or as an inducement to buy something else, and do not ask a learner to pay you for a key that was given to you free or donated to you. Any key handed out in breach of this may be revoked without refund.
Unused keys are shown to you in full so you can hand them over. Once a learner uses a key, only its last four characters remain visible.
Coupons and keys are different things: a coupon reduces what you pay at checkout; a key gives one learner access. A coupon never grants access and a key never changes a price.
Keys stay ours to invalidate where a payment is reversed, where an account is suspended, or where a key is being misused. We will tell you, and we will not invalidate a key a learner is already practising on except where the law or a learner’s safety requires it.

NGOs: learner logins, donated keys and what you may not do

Learner logins. You may create an e-mail and password login for a learner who cannot use Google sign-in, and give it a key. Only do this for a learner (or, for a minor, a guardian) who has asked you to and who knows you will see their practice summary. Use an address the learner or their family controls, or one at your own domain that you have agreed with them — never an address belonging to someone else, and never an invented one.
You must pass the one-time password to the learner privately and must not keep a list of passwords. The learner chooses their own password at first sign-in. You may reset it if they lose it and disable the login if they leave your programme; you may not sign in as them, practise on their account, or read anything beyond the report.
The account, its practice data and its e-mail address belong to the learner and are covered by our privacy policy, not by your organisation. If a learner asks you to delete their account, tell them to ask us, or ask us on their behalf with their permission.
Donated keys. A sponsor may donate keys to a verified NGO. A donated key is a gift for a learner, not income for your organisation: you may not sell it, swap it, or require a fee, a donation or membership in return for it.
Credit for a donated key. Where the donor gave a name, the learner sees “Sponsored by <donor> via <your organisation>” on their plan. Do not remove, alter or claim that credit as your own, and do not tell a learner that your organisation paid for a key that a sponsor donated.
Keys, donations of keys and free keys from us are not tax-deductible donations to your organisation and are not eligible for any 80G or similar receipt from us. We issue an invoice for what you bought and a plain record of what was donated to you. Do not issue a tax receipt in our name.
Report honestly to your own funders. You may use aggregate practice numbers from your portal; do not present another organisation’s learners, sponsored learners or donated keys as your own funded work.

Clinics: who may register, and consent

Clinic accounts are free and are for people professionally responsible for a learner’s speech, hearing or education. Give a truthful clinic name, type and, where one exists, a professional registration number. We verify clinics and show learners whether a clinic has been verified.

Access to a learner’s report exists only after the learner hands you the six-digit code from their app inbox. Never pressure a learner for the code, never ask them to read their inbox aloud in front of others, and never obtain a code from anyone but the learner or, for a minor, their parent or guardian.
For a learner under 18, involve the parent or guardian before you request access, and add the learner only if that guardian agrees.
Access is a standing permission the learner can end at any moment from the app. When it ends, stop using anything you saw beyond your own clinical records. End it yourself when you stop working with the learner.
The label you give a learner in the portal is for your own filing. Do not put the learner’s real name in it.

Clinics: using reports and sending guidance

Reports come from an automated phoneme model. They are an educational aid. They are not a diagnostic instrument, they do not measure hearing, and they do not replace your assessment. You remain responsible for every clinical decision.
Guidance you send reaches the learner’s app inbox under your clinic name. It is your professional communication; we do not review it. Keep it plain, specific and kind, and give the learner another way to reach you — they cannot reply through the app.
Treat what you learn from a report with the confidentiality you apply to any clinical note. Do not share it outside your care team.
Do not use the portal to advertise, to solicit learners you do not treat, or to send anything other than guidance about speech practice.

Clinics: rewards

A clinic earns a reward when a learner linked to it buys a yearly Sign & Talk plan: 10% of what the learner actually paid, credited as points. One point is one rupee. Monthly plans, sponsored seats, donated keys, complimentary keys and plans gifted with points earn nothing. The learner pays the normal price; the reward comes out of our share, never theirs.

“Linked” means the learner had granted your clinic access, and had not ended it, at the moment their payment was confirmed.
Points are pending for 7 days, matching the learner’s refund window. A refund inside that window voids them. After 7 days they become available.
Withdrawal: request a payout of available points from 500 upward, to a UPI id or an Indian bank account in the clinic’s or clinician’s name. One request at a time. We pay by manual transfer within 7 working days of approving it. Tax on the amount is yours to handle; we may ask for a PAN first.
Spending: you may instead spend available points on a monthly or yearly plan for a learner linked to you, at the current rupee price. A gifted plan is not refundable and earns no reward.
Points have no cash value except through those two routes, cannot be transferred to another account, and lapse if the account is closed or suspended for a breach of these terms.
We may correct or reverse points credited in error, or arising from fraud, self-dealing (for example an account buying plans for itself) or a payment later charged back. Every change appears in your ledger with a note.
Do not steer a learner to a yearly plan they do not need, and do not condition care on a purchase. Tell learners plainly that you earn a reward when they buy a yearly plan; the app tells them too.

Money: invoices, taxes and refunds

Invoices come from Vinxign Media Private Limited. Buying keys is a purchase of subscriptions, not a donation to us and not a donation by us, unless a separate written agreement with us says otherwise.
Taxes shown at checkout are payable in addition to the listed price. Give us your GSTIN before you pay if you need it printed. Any tax you owe on rewards, payouts or keys you receive is yours to handle.
Keys donated to you, and free keys issued by our staff, carry no invoice and no amount. You get a plain record of what arrived and from whom. That record is not a tax invoice and not an 80G or donation receipt, and must not be presented as one.
Refunds follow the refund policy. Used keys are not refundable. For unused keys, write to us; we will normally refund or revoke within 30 days of purchase. A refund cancels the keys it paid for.
If a payment is reversed or charged back, the keys it created stop working and any reward points from it are voided.

Learner data and your obligations

We are the data fiduciary for learner data under the Digital Personal Data Protection Act, 2023. When you view a report, or create a login for a learner, you become responsible for what you do with what you hold. Keep exports and screenshots secure, delete them when they are no longer needed, and tell us within 72 hours if any of it is lost or exposed.

Tell the learners you support, in your own words, that you can see their practice summary by public id. We tell them too.
Do not combine what you see here with other records to identify a learner, and do not pass it to anyone outside your organisation or care team.
We keep your account details, orders, key history and audit records for as long as the account exists, and afterwards for the period tax and accounting law require.
We log every request, approval, report view, note, key issued and key handed out, and we may show learners when a partner last viewed their report.
We may contact you at your account e-mail about orders, verification, a change to these terms, or a learner’s complaint.

What ends an account immediately

False documents, a borrowed registration number, or an organisation that does not exist.
Selling, publishing or auctioning keys, or charging a learner for a key that was donated or given free.
Creating learner logins for people who did not ask for one, using addresses you do not control, or signing in as a learner.
Using reports to identify, rank, penalise or exclude a learner, or passing them to anyone else.
Claiming that we endorse, certify or recommend your organisation, or that keys are a tax-deductible donation.
Pressuring a learner for a consent code, or obtaining one from anyone but the learner or their guardian.
Anything that puts a learner at risk.

In these cases we may suspend or close the account at once, revoke unused keys without refund, void reward points, and tell affected learners what happened. We may also report conduct that appears unlawful to the authorities.

Ending, changes and limits

You may close your account by writing to us. Keys a learner is already using keep working for their full term. Unused keys stay valid unless you ask us to revoke them.
We may end or change any part of the service, or these terms, with notice at the top of this page; for a material change we e-mail account holders before it applies. Continuing to use the portal after that is your acceptance of the new version.
Sign & Talk is an educational aid. It is not a medical device, it does not diagnose, and no result here should be relied on for a clinical decision on its own. Our total liability to a partner for any claim is limited to the amount that partner paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss.
You will cover us for any claim that arises from your breach of these terms, from something you told a learner or a funder about us that was not true, or from how you used a learner’s report.
These terms are governed by the laws of India. The courts at Raipur, Chhattisgarh have exclusive jurisdiction.
Questions, complaints, grievances and requests to revoke keys: devesh@vinxign.com. We answer grievances within 30 days.